What to Expect From a GP Telehealth Consultation

Telehealth has become a common way for Australians to access GP care, particularly for those with busy schedules, limited mobility, or who live outside major metro areas. If you have not used a telehealth service before, it is natural to wonder how the process compares to an in-person visit. Here is a general guide to what is involved.

Booking your consultation

The process typically begins with an online questionnaire, where you provide relevant background about your health and the reason for your consultation. This information helps your practitioner prepare and allows the consultation itself to be more focused.

The consultation itself

Telehealth consultations are conducted by Ahpra-registered practitioners, in the same way as a standard GP appointment, but by phone or video rather than face to face. Your practitioner will discuss your circumstances, ask any relevant follow-up questions, and consider what options, if any, may be clinically appropriate for you. Not every consultation results in a prescription or treatment plan; this depends entirely on individual clinical assessment.

After your consultation

If a treatment plan is considered appropriate, your practitioner will explain what is involved. Where relevant, follow-up review may be recommended to monitor your progress over time. Telehealth is intended to complement your relationship with your regular GP, and you are encouraged to keep your regular GP informed of any care you receive through telehealth services.

When telehealth isn't appropriate

Telehealth is not suitable for medical emergencies. If you are experiencing a medical emergency, call 000 or attend your nearest emergency department immediately.

Telehealth consultations offer a convenient, accessible way to speak with a registered practitioner, but individual suitability and outcomes always depend on your specific circumstances as assessed by your practitioner.

This article is general information only and does not constitute medical advice. Always consult a registered health practitioner for advice specific to your circumstances.